Leeds Mitsubishi Dealership, Luscombe Motors, have scooped a double win at the Auto Trader Retailer Awards, winning both the ‘Customer Choice’ and ‘Retailer of the Year’ Awards for 2018.
Now in its 11th year, the Auto Trader Retailer Awards celebrate the very best in automotive retailing, including digital excellence, and a commitment to exceptional customer service. During the awards ceremony, a total of 12 trophies were awarded across six categories, each representing the central pillars of modern automotive retailing.
The winners of the Auto Trader Retailer Awards were determined by the most comprehensive judging process in the Awards’ 11-year history, which not only featured a prestigious judging panel of experts (including senior executives from Google, Compare the Market, uSwitch, and The Specialist Works), but also the opinions of thousands of car buyers, and in-depth analysis of millions of data points from across Auto Trader’s market place.
The ‘Customer Choice’ Award was determined by analysing a variety of dealer review-based metrics, including the number of positive reviews left by customers, replies to both positive and negative reviews, consistency and tone. Each of the three finalists were masters at building trust and confidence, but according to Auto Trader, what set Luscombe Motors apart was its ability to turn a 4 star review into a 5 star review.
The ‘Retailer of the Year’ Award winner was determined by analysis of the best performing retailers across Auto Trader’s Customer Choice, Online Experience and Customer Experience awards, including dealer reviews, digital excellence and mystery shopping, as well as millions of data points from Auto Trader.
Le Etta Pearce, Auto Trader Sales Director said: “This year our winners were determined by our most gruelling judging process to date, which whittled down over 13,000 UK automotive retailers to just 12 exceptional businesses. Even to be shortlisted is a huge achievement, but for Luscombe Motors to lift two trophies, the only retailer to do so, really does put them amongst the industry’s best-of-the-best.”
Robin Luscombe, Managing Director, Luscombe Motors said: “Winning the ‘Customer Choice’ Award was a brilliant reward but then winning the ‘Retailer of the Year’ was simply amazing and to be the best out of 13,000 was very emotional. These two awards are the absolute highlight of my 8 years in business, and are recognition for all the staff here at Luscombe Motors as it is a real team effort.”
ABOUT MITSUBISHI MOTORS
Mitsubishi Motors Corporation is a global automobile company based in Tokyo, Japan, which has a competitive edge in SUVs and pickup trucks, electric and plug-in hybrid electric vehicles. Since the Mitsubishi group produced its first car more than a century ago, we have demonstrated an ambitious and often disruptive approach, developing new vehicle genres and pioneering cutting-edge technologies. Deeply rooted in Mitsubishi Motors’ DNA, our brand strategy will appeal to ambitious drivers, willing to challenge conventional wisdom and ready to embrace change. Consistent with this mindset, Mitsubishi Motors introduced its new brand strategy in 2017, expressed in its “Drive your Ambition” tagline – a combination of personal drive and forward attitude, and a reflection of the constant dialogue between the brand and its customers. Today Mitsubishi Motors is committed to continuous investment in innovative new technologies, attractive design and product development, bringing exciting and authentic new vehicles to customers around the world
ABOUT AUTO TRADER
Auto Trader Group plc is the UK and Ireland’s largest digital automotive marketplace. Auto Trader sits at the heart of the UK’s vehicle buying process and its primary activity is to help vehicle retailers compete effectively on the marketplace in order to sell more vehicles, faster. Auto Trader listed on the London Stock Exchange in March 2015 and is now a member of the FTSE 250 Index.
The marketplace brings together the largest and most engaged consumer audience. Auto Trader has over 88% prompted brand awareness and attracts an average of 55 million monthly cross platform visits a month, with circa 70% of visits coming through mobile devices.
The marketplace also has the largest pool of vehicle sellers (listing more than 470,000 cars each day). Over 80% of UK automotive retailers advertise on autotrader.co.uk.
For more information, please visit https://plc.autotrader.co.uk/
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